Shipping policy

At LumeLine, we are committed to providing fast and reliable shipping, no matter where you are. Once your order has been placed, you will receive order updates, shipping details, and a tracking number via email as soon as your order has been dispatched.

Order Processing Time

  • Orders are typically processed within 48–72 business hours (Monday – Friday).

  • Orders placed after 5:00 PM GMT, on weekends, or on public holidays will be processed on the next business day.

  • During peak periods (sales or holidays), please allow up to an additional 48 hours for processing.

Delivery Time

  • Standard shipping takes approximately 3–10 business days after dispatch.

  • Actual delivery times may vary depending on the carrier and your location.

  • You will receive a shipping confirmation email once your order has been shipped.

After Placing an Order

  • You will receive an order confirmation email with your order number and receipt.

  • Most orders are shipped within 48–72 business hours, excluding holidays.

  • Customized or personalized items may require additional processing time.

If you don’t see your confirmation email, please check your spam folder.
If it’s still missing, contact us at support@LumeLine.com with the subject line:
“Order Confirmation Not Received”

For customized items, our team will reach out to confirm details before processing and shipping.

Shipping Carriers

We work with trusted carriers such as FedEx, UPS, DHL, and USPS.

For high-value orders, a signature may be required upon delivery.

International Shipping

Yes, we ship internationally. Delivery times may vary depending on the destination.

Order Cancellations

  • If your order has not yet shipped, you may cancel and receive a full refund.

  • If your order has already shipped, you can request a return after receiving it.
    Please see our Returns & Refunds Policy.

Gift Wrapping

Currently, we do not offer gift wrapping services.

Tracking Your Order

Once shipped, you will receive a tracking number via email.

If you haven’t received a tracking number within 5 business days, please contact us at
📧 support@LumeLine.com for assistance.

📧 For any further shipping inquiries, feel free to contact us at support@LumeLine.com.